Customers Love SONIC and Keep Coming Back

Superb service, tasty food and the most refreshing drinks in town keep customers returning again and again

Customer satisfaction is the basis of SONIC®‘s business. From Jacksonville to Austin, we keep our guests delighted. We’ve been in business for over 60 years, and customers have loved us from the beginning. This is because we offer a destination dining experience that you can’t find anywhere else. The right blend of customer service, food and drinks bring guests back day after day, week after week, year after year.

“America’s Drive-In is a business built on one of the most loyal customer bases around,” says Senior Director of Franchise Sales/Development Marketing Lori Osley. “Our customers aren’t shy about letting us know that they love SONIC. More importantly, they’re not shy about telling their friends and family. This kind of word of mouth support perfectly complements our Two Guys ad campaign and social media marketing. The result is a brand that builds excitement wherever it goes.”

Sonic Drive-In Franchise

SONIC is America’s Drive-In®, serving more than 3 million customers a day at more than 3,500 locations nationwide. An iconic brand with a rich heritage encompassing more than 60 years, SONIC believes in excellent customer service and developing core relationships with customers and the communities our franchise owners operate. We are in the middle of a major nationwide expansion, which means that now is the time to join SONIC, as we set a goal of 1,000 new Drive-Ins by the end of 2024.

You don’t have to take our word for it that SONIC is the best stop in town for fresh, made-to-order food and refreshing drinks delivered with unmatched customer service. Just look at what these five-star Yelp reviews had to say.

SONIC customers rave about the food and drink menu

The SONIC menu is, of course, the backbone of our franchise business. Our five daypart strategy keeps sales consistent from morning to night, with our happy hour promotion driving a huge portion of business. People come from all over to get a taste. Just check out what one visitor to a Jacksonville, Florida, location said:

“Mmmmmm…. Sonic. 🙂   If you know me at all, you know how much I love Sonic! I always stop at one since I can’t get to one at home. As with all Sonic locations, my main focus is usually a Cherry Limeade. This location was awesome. I was in the area for vacation and in passing, I just had to stop here. The staff were super friendly. The cherry limeade was delicious….I’ll be back on my next visit to town!” – Ataya P.

At an Austin, Texas, location another customer couldn’t get enough of the happy hour and tasty snack items:

“Amazing food and fast service! Try the fried cheesecake bites with the tangy strawberry sauce, definitely a winner! Found out there is a happy hour from 2-4pm! Great deals.” – Danielle W.

America’s Drive-In delights with excellent service

It isn’t just about the food, though. Customer service is an area in which we’re proud to shine. Our management team works with franchisees to ensure they train their employees in the fine art of serving with accuracy, promptness and a smile. Customers have taken notice. Here’s what one Indianapolis, Indiana, guest had to say:

“5 stars for fast, attentive service and consistency. They are always very friendly and professional. It’s obvious they care about their jobs and the food they serve. A step and a half above other fast food restaurants and even some restaurants with a full-time wait staff.” – Todd R.

Another Yelp reviewer noted the attentiveness and patience of the servers at the Jacksonville, Florida, location they visited:

“The folks working at this Sonic were awesome. They were patient with our large group, and went out of their way to make sure we had everything we needed, even coming outside to see if we needed refills — twice!” – Jeanne P.

SONIC customers are repeat customers

With such a tasty, customizable menu and the service to back it up, it’s no wonder that guests visit America’s Drive-In as much as they can. One guest at a Brentwood, Tennessee, location even noted how SONIC was a key part of his formative years:

“SOOOOO incredibly awesome in every way. I came here ALL throughout my high school years. The Happy Hour deals are awesome, the food is delicious and the servers always come out with a smile. Even though I live in Boston now, where there is no Sonic, I still frequently dream of this place. When I come back to TN this is literally my first stop. After being picked up at the airport I demand to either be given a watermelon cream slush before I step foot in the car or at least be immediately taken here. What more can I say? I’d recommend basically everything on the menu!” – Matthew P.

SONIC Franchise Expansion

It doesn’t get much more enthusiastic than that, and we’re glad to know without a doubt that we’ve been keeping customers happy for so many years. If you’d like to bring a piece of that joy to your community, now is the time to bring a SONIC franchise to your town.

We’re expanding from coast to coast, and we have a franchise model to suit every demographic and location around. If you’re a passionate business owner with multi-unit franchise or business experience and strong liquidity and net worth, we’d love to have you as part of our franchise family.

Learn more about SONIC

For in-depth details about the SONIC franchise opportunity, request franchise ownership information. You can also learn more by visiting our research pages.

For Franchise Info, Call

866-714-0907

For Consumer Info, Call

1 866 OK Sonic